Have a question about wording, sizing, an order in progress or a sign that has already arrived? Email is the quickest way to reach the My Neon Gift team.
When we reply
Monday – Friday, 9:00 AM – 5:00 PM (GMT+7). Our team works from Vietnam, so emails that arrive over the weekend or outside these hours are answered on the next working day.
Help us help you faster
- About an existing order: include your order number and the name used at checkout.
- Changing text, size or address: tell us exactly what should change. Edits are easiest within 24 hours of ordering, before production begins.
- A sign that arrived damaged: attach photos of the sign, the box and the shipping label, and write to us within 7 days of delivery.
- A sign that stopped working: describe what happens when it is plugged in and, if possible, attach a short video. Our 1 year warranty covers manufacturing faults.
- A question before you buy: send a link to the design and the text you have in mind.
Useful pages
Store details
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)