Shipping Policy

Your sign does not sit on a shelf waiting for you. It is built after you order, then handed to the carrier. Below you will find how long each part takes, what shipping costs, and what happens if something goes wrong on the way.

Timeline at a glance

Step	How long
Production (made to order)	5–7 days from the time your order is placed
Transit to a US address	6–9 days after the sign is dispatched
Transit to other countries	Varies by destination

Ordering for a particular date? Add production and transit together, then allow a few extra days for carrier holidays and weather.

What shipping costs

• United States: free shipping on every order, with no minimum spend.
• Everywhere else: International shipping is available; cost and delivery time vary by destination. The exact charge for your address is shown at checkout before you pay.

International parcels may be subject to import duties, taxes or handling charges set by the destination country. These are not included in our price and are collected by the carrier or customs office, not by My Neon Gift.

During production

In the 5–7 days of production, the sign is formed from LED neon flex on acrylic, lit for a full test and packed with its power adapter. Since work starts quickly, read your text one more time before checking out; spelling is reproduced exactly as entered.

Tracking your parcel

Once the sign is dispatched, a tracking number is emailed to the address on your order. You can also look up the order status on our Track Order page. Carrier tracking can take a day or so to show the first scan.

Getting the address right

Please include apartment, suite or unit numbers. If you notice an error, email contact@myneongift.com as soon as possible. Address changes are possible only until the parcel has been dispatched.

Damaged on arrival

If the sign shows up cracked, broken or will not light, write to us within 7 days of delivery. Include your order number and photos of the sign, the outer box and the shipping label. After we review the photos, we will send a replacement or arrange a repair at no charge. Keep the packaging until the claim is closed, as the carrier may ask to see it.

Late or missing parcels

If tracking has stopped moving for several days, or shows delivered but nothing is at your door, check with neighbors and your building’s mail area first, then email us with your order number. We will contact the carrier and follow the case through.

Questions about shipping