Return Policy

This page covers cancelling an order, sending a sign back, and how refunds are paid for purchases made on myneongift.com.

Cancelling an order

When you ask	What happens
Within 24 hours of placing the order	Cancelled at no cost; the full payment is refunded.
More than 24 hours after ordering, before dispatch	Production has usually started, so a 15% cancellation fee is kept and the rest is refunded.
After the sign has been dispatched	The order can no longer be cancelled. You may still return it under the terms below.

To cancel, email contact@myneongift.com with your order number. The time we receive your email is the time we use.

Returning a sign

You can request a return within 30 days of delivery. A 15% restocking fee applies to returns and is taken out of the refund amount.

For a return to be accepted, the sign should be unbroken and in the condition it arrived, sent back with its power adapter and any mounting parts that came with it. The original box is helpful but not required, as long as the sign is packed well enough to travel safely.

How to send it back

1. Email us your order number and a short note on why you are returning the sign.
2. We reply with the return address and packing advice. Please wait for this before shipping anything.
3. Ship the sign with a trackable service and send us the tracking number. The customer pays return postage, except when the sign arrived damaged, faulty or not as ordered.

When and how refunds are paid

Once the sign is back and has been checked, we email you to confirm the refund. The amount, less the 15% restocking fee, is credited to the payment method you used at checkout. How quickly it shows on your statement depends on your bank or card provider.

Problems that are not a normal return

• Arrived damaged, or not what you ordered: tell us within 7 days of delivery with photos, as explained in our Shipping Policy. We replace or repair the sign at no cost, and no restocking fee is charged.
• Stops working later on: see our Warranty, which runs for 1 year from delivery.

Questions about a return