Privacy Policy

Last updated: October 18, 2026

This policy describes what personal information My Neon Gift collects when you visit or buy from myneongift.com, why we need it, who it is shared with, and the choices you have. If anything here is unclear, email contact@myneongift.com.

Information we collect

Information you give us

• Order and account details: your name, email address, billing and shipping address, and a phone number if you choose to provide one.
• Personalization: the text, names, dates, symbols, colors and sizes you enter for your sign.
• Messages: anything you send us by email, including photos or videos for a damage or warranty request.

Payment information

Card and wallet payments are processed by Stripe. Your full card number is entered into Stripe’s secure fields and is not stored on our servers. We receive only limited details, such as the payment status, the card type and the last four digits.

Information collected automatically

When you browse the site, our servers and the tools that run the store record technical data such as your IP address, browser type, device, pages viewed and the time of your visit. Cookies are also used, as described below.

How we use it

• To make, ship and deliver your sign exactly as ordered.
• To take payment and prevent fraudulent orders.
• To send order confirmations, tracking numbers and replies to your questions.
• To handle cancellations, returns, damage claims and warranty requests.
• To keep the site working, secure and easy to use.
• To meet tax, accounting and other legal obligations.

We do not sell your personal information, and we do not send marketing email unless you have asked to receive it.

Who we share it with

We share only what each party needs to do its job:

• Production partners: the partner LED neon fabrication workshops that build our signs receive your personalization details, and the shipping name and address when they pack the order.
• Payment processor: Stripe, to process and secure your payment.
• Shipping carriers: your name, address and, where required, phone number, so the parcel can be delivered.
• Service providers: companies that host the website and deliver email on our behalf.
• Legal requests: where the law requires it, or to protect our rights and the safety of others.

Cookies

Cookies are small files saved by your browser. Our store uses them to keep items in your cart, remember your session through checkout, and keep you signed in if you have an account. Stripe may set cookies during payment to help detect fraud. You can block or delete cookies in your browser settings; if you do, the cart and checkout may not work correctly.

How long we keep information

Order records are kept for as long as needed for delivery, returns, warranty requests and our legal and tax obligations. Email conversations are kept while they are useful for supporting your order. Information we no longer need is deleted.

Your rights and choices

You can ask us to:

• tell you what personal information we hold about you and send you a copy;
• correct information that is wrong or incomplete;
• delete your personal information, except records we must keep by law;
• stop using your information for any purpose you object to.

To make a request, including a request to delete your data, email contact@myneongift.com from the address linked to your order. We may ask you to confirm your identity first, and we will reply within a reasonable time. Depending on where you live, you may also have the right to complain to the data protection regulator where you live.

Security

The site uses an encrypted connection, payments go through Stripe, and access to order data is limited to the people who need it. No method of storing or sending data over the internet can be made completely secure, but we take reasonable steps to protect what you share with us.

Children

The store is meant for adults. We do not knowingly collect personal information from children under 13.

Changes to this policy

If we update this policy, the new version will be posted on this page with a new date at the top.

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